After a utility has made an investment in a SCADA system, it is important to proactively maintain it in order to get the most out of it. Systems deteriorate over time, reducing reliability and detracting from the advantages of the technology. Our SCADAServ contracts offer proactive and preventive maintenance, plus on-demand service in emergencies, to maintain and improve SCADA systems for the long-run.
Preventive maintenance and proactive upgrades
Most utilities don’t have the in-house staff or the time necessary to run a proactive SCADA maintenance program that keeps their controls system running optimally. Our SCADAServ contracts offer the assurance that the system that delivers the operational benefits of automation, efficiency, and reliability will continue to work as expected. With every SCADAServ contract we conduct an annual SCADA Review during which we exhaustively check all aspects of our client’s system, interview staff to identify challenges with the system, and develop a list of maintenance items that can be addressed in the short term. We then put a plan in place to take care of them. We also describe any larger needs that would need to be addressed through a capital project to help our clients plan for the future. This process helps prevent issues before they arise, saving time, effort, and money.
Be prepared for emergencies
Even the best maintained systems will have unexpected problems due to severe weather or other unforeseeable events. And when something goes wrong, it can be difficult to get a qualified expert on-site quickly enough. SCADAServ provides the confidence of knowing that an expert technician will give the issue the attention it deserves. Whether you have an existing contract or not, you can call us and we will figure out how to solve your problem. Our expert staff can be reached at 1-866-MY-SCADA (1-866-697-2232).